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Veterinary Assistant

Duties to include:

· Receive incoming calls

· Screen and direct calls to appropriate staff member

· Record complete phone messages

· Schedule appointments

· Contact scheduled outpatient appointments with reminder of time and requirements (for example, stool sample for fecal test)

· Contact scheduled surgery appointments with reminder of time and required care (for example, withholding food and water)

· Inform clients of expected waiting time if the doctor(s) is(are) behind schedule

· Maintain the appearance and cleanliness of all areas of the clinic and report any required repairs to the appropriate person

· Restock products, office supplies, client education materials, hospital brochures, etc. and notify appropriate person of low inventory

· Prepare client charts for daily scheduled appointments

    - As clients arrive, update the existing file, or collect necessary information to prepare a new file

· After client visit, enter payments and records accurately

· Complete all filing, including paid invoices, radiographs, lab reports and correspondence

· Effectively communicate with clients regarding upcoming physical examinations, vaccinations, heartworm checks, dentistry, senior care, and so on

· Copy and mail, email or fax patient records at client request

· Use the computer software system to search for information accurately and efficiently

· Perform other related duties as directed by the owner(s), hospital director, administrators, or managers