Welcome

Dear Community Critter Care Friends,

The last couple of years have been trying for everyone because of COVID and the pressure it has put on the World. It has changed the way we interact with and treat one another. We would like to thank those of you who have been patient and understanding throughout this difficult time.

The veterinary industry has taken a hard hit with staffing shortages and many clinics have lost valuable employees due to compassion fatigue, burnout, depression, and exhaustion which are all caused by the increased work hours, hostility, angry comments, sense of entitlement and demands. When we explain that we are unable to see your pet because we are overbooked and understaffed it’s not because we don’t appreciate the fact you’ve been a long-time client or that we don’t care about your pet, it’s because we want your pet to get the best treatment it deserves, and we know we would be unable to provide that care at that time.  As much as we would love to stay late to treat your pets we also need to go home to our families and take care of our pets at home. We put in very long hours, and this is causing stress on our staff which is wearing them down. 

We do this job because we love animals and providing care for them. We don’t love the emotional blackmail or threats of going to another clinic. We understand you need your pet cared for and will forward medical histories willingly to you or another clinic.

Please have compassion, patience, and respect for our staff and what we do. We will no longer tolerate the negative treatment or disrespect.

Effective immediately, any of the above behaviors will cause you to be fired from our practice without further warning. We are sorry that this kind of announcement needs to be made and know that this will not apply to most of our clients. We hope this puts things into perspective and that you continue to have patience with us as we move forward.

Thank you for your understanding.

Community Critter Care

Effective immediately, masks are no longer required to be worn inside the clinic by staff or clients.  If you feel more comfortable wearing a mask, you are more than welcome to continue doing so.

We will continue to ask you to call our front desk at (540) 788-6052 upon arrival so we may obtain the necessary information to check your pet in. Once we have checked your pet in, our staff will come out to escort you and your pet into an exam room.